Privacy policy

1. responsible body

The controller responsible for data processing on this website and all associated websites and stores is:

If you have any questions about data protection or how to exercise your rights under this privacy policy, please contact our data protection advisor.

2. general declaration

We respect your privacy and the protection of your personal information in accordance with the legal requirements of the Federal Act on Data Protection (Data Protection Act, DPA) and the corresponding ordinances. The protection and security of your personal data is our top priority. Your data is processed in accordance with the applicable data protection regulations and guidelines.

We use extensive technical and organizational measures (TOMs) to protect your data from unauthorized access, loss, misuse or manipulation, loss, misuse or manipulation. Nevertheless, we would like to point out that the transmission of information over the Internet (e.g. by e-mail) may involve security risks.

3. processing of personal data

4. legal bases for data processing

Your personal data is processed on the basis of the following legal bases:

• Consent: If you have given us your consent to process your data for specific purposes.
• Performance of a contract: If the processing is necessary for the performance of a contract.
• Legal obligation: If we are legally obliged to process your data.
• Legitimate interests: If we have a legitimate interest in the processing, e.g. to optimize our website or to ensure IT security.

5. transfer to third countries

If we transfer personal data to countries outside Switzerland or the European Economic Area (EEA), we ensure that an adequate level of data protection is guaranteed, e.g. through the conclusion of standard contractual clauses or other suitable guarantees.

6. payment processing of electronic payments

When processing electronic payments, personal data such as name, address, payment information and the IP address of the IP address of the device used are transmitted to a Swiss payment processing service provider. This data is used exclusively to process the payment and is stored securely. It is ensured that this service provider fulfills the legal data protection requirements and handles the data in accordance with the applicable data protection regulations.

7. customer ratings

Customers have the opportunity to rate products directly in our online store. Each review is checked before publication to ensure that it complies with our guidelines. We reserve the right not to publish reviews that are offensive, inappropriate or otherwise inappropriate will not be published. The data provided by customers will not be changed and published together with the review.

8th Newsletter

We send newsletters to inform you about news, offers and relevant content. Your data will be transmitted to an external email marketing service provider for this purpose and processed there. You can unsubscribe from the newsletter at any time by using the unsubscribe link in the newsletter or by contacting us directly.

It is ensured that the data (names and e-mail addresses) that are transmitted are protected and cannot be misused. can be misused. No data processing takes place on the part of this service provider that is not carried out by Hemag Nova AG.

9. opening a customer account

When a customer account is opened in our online store, the following personal data is collected and stored:

• Salutation
• Name
• First name
• Billing and delivery address
• E-mail address
• Birthday
• Company, company address and VAT number (for corporate customers)
• Phone number
• Order history and data on purchased products

This data is required to provide you with a personalized shopping experience, to process orders efficiently and to provide you with relevant information and offers.

10. cookie policy

This website uses cookies. These small text files make it possible to store specific user-related information on the end device while the website is being used. Among other things, cookies make it possible to record the frequency of use and the number of users, analyze user behavior on the site and improve the user experience.

Visitors can prevent the storage of cookies by making the appropriate settings in their browser. However, it should be noted that in this case it is possible that not all functions of the website can be used to their full extent. Cookies remain stored even after remain stored even after the browser is closed (not if the user uses the incognito/private mode of the relevant browser) and can be retrieved when the website is visited again. be retrieved when the website is visited again.

11. tracking on the website

We use tracking technologies for the purpose of the needs-based design and continuous optimization of our website. In this context, we create pseudonymized user profiles and use cookies (see also the "Cookie Policy" section). The information generated by the cookie about your use of this website is stored and processed on our servers together with the log file data. and processed.

We collect the following information, among other things:

• The navigation path a visitor takes on the website (including content viewed and products selected or purchased).
• The time spent on the website or certain subpages.
• The subpage on which the website is left.
• The country, region or city from which the access is made.
• Information on the end device (type, version, width and height of the browser window).
• Whether the visitor is a returning or new user.

We use this information for the purpose of evaluating the use of the website, compiling reports on website activity and providing other services relating to website activity in connection with the use of the website for the purposes of market research and the needs-based design of our website.

The data will not be passed on to third parties.

12. use of the Hemag Nova AG guest WLAN at the company headquarters in Aadorf

At the Hemag Nova AG headquarters in Aadorf, we provide our customers with a guest WLAN. When the guest WLAN is used, data such as the MAC address, manufacturer and type of device used and the duration of use are stored. This data is used exclusively to ensure IT security. No further use or forwarding of this data takes place.

13. live chat functions and making contact

Our website offers a LiveChat function and a contact form that allows you to communicate directly with our customer service. The data provided when using the LiveChat or contact form (e.g. name, e-mail address, chat content) is stored and used exclusively to process your enquiries. used exclusively to process your inquiries. This data may be analyzed to improve our services, but will not be passed on to third parties. not passed on to third parties.

The same applies to contact via e-mail. Data provided by you will be used and stored to process your request. The data may be analyzed to improve our services, but will not be passed on to third parties.

Telephone conversations are not recorded. The data you provide during the call will be used by our employee to resolve your request. resolve your request. This data may be stored by our employees in the form of call notes. The storage supports us in solving your request. request. The call notes can be analyzed to improve our services, but will not be passed on to third parties.

14. privacy-friendly default settings (privacy by default)

Our systems and services are set up by default so that only the data required for the respective purpose is processed. This "privacy by default" setting ensures that data protection is integrated from the outset and that users' privacy is protected in the best possible way.

15. no liability for external links

Our website may contain links to external websites operated by third parties. We have no influence on the content and data protection practices of these external sites and accept no liability for their content or the protection of your data. We recommend that you read the data protection declarations of the linked pages before you enter any personal data.

16. data processing in the context of competitions

Personal data such as name, address and contact information are processed as part of competitions, contests or similar promotions that we offer. This data is used exclusively for the purpose of running the competition and, if applicable, for notifying the winners. After completion of the competition the data will be deleted unless other consent has been given.

17 Rights of the data subjects

You have the following rights in relation to your personal data:

• Right to information: You have the right to receive information free of charge about the personal data stored by us.
• Right to rectification: You can request the rectification of incorrect or incomplete data.
• Right to erasure: You can request the erasure of your data if it is no longer required for the original purpose and there are no statutory retention obligations.
• Right to restriction of processing: Under certain conditions, you can request the restriction of the processing of your data.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit those data to another controller.
• Right to withdraw consent: If you have given us your consent to process your data, you can withdraw this at any time with effect for the future.

To exercise these rights, you can contact our data protection officer at any time (see above for contact details).

18. credit assessment / debt collection

Before offering the payment method "invoice", we reserve the right to carry out a credit check. We work together with an external service provider for this purpose, who processes personal data for this purpose. This check serves to safeguard our legitimate interests in order to minimize the risk of payment defaults. The data is transmitted to a credit assessment and debt collection service provider based in Switzerland in compliance with the Swiss Data Protection Act.

In order to check your creditworthiness, the data provided by you when completing the order will be transmitted. This transmission may contain the following data: Surname, first name, address, e-mail address, date of birth and order information (order total).

In the event of a payment default, further data will be transmitted to this collection agency, namely outstanding invoice and dunning amounts as well as the billing data you have provided to us (name, address, e-mail address). billing data (name, address, e-mail address). After this transfer, the data will be further processed by the debt collection company. Data protection is also ensured during this processing.

19 Order processing and disclosure to third parties

In certain cases, we commission third parties to store and process your personal data on our behalf. These third parties act exclusively as processors and may not use the data for their own purposes. In all cases, it is ensured that the third parties are DSG-compliant and that your data is protected in accordance with the data protection law applicable in Switzerland.

20. video surveillance

Our business premises are under video surveillance to prevent and investigate criminal offenses and to protect our legitimate interests and those of our employees and customers. The recordings are deleted after 90 days unless they are required as evidence of incidents.

21. changes to the privacy policy

We reserve the right to change this privacy policy at any time. Changes will be published on our website and will apply from the time of publication.